Shipping Policy:

Your order will usually be shipped from our plant via UPS Ground within 7-10 Business Days from receipt of payment. The time UPS takes to ship the order may take from 1 to 5 business days. Orders originating from outside of the US Mainland (48 States) will be shipped via United States Postal Service.

US Mainland (48 States): Shipping is based on the weight of the product and your location within the US.

Hawaii, Alaska, U.S. Provinces, and all Western Hemisphere Countries: Orders can not be processed on this website. These orders will have to faxed or phoned in. Shipping is based on the weight of the product. You are responsible for an additional import / export fees if applicable.

Overseas (Europe, Asia, Africa, Middle East, Russia, China, etc.): This website can not take orders for any overseas nation (you can still sign-up to view our prices). We can work with you but orders will have to be taken by fax or phone, and you will have to know exactly what you want. The cost of shipping packages through UPS/DHL/FedEx/USPS is very expensive. We can give you a quote if you know exactly what you would like.

Rush Orders: Plese let us know if this is a rush order. Together we can determine if this is possible.

Returns and Refund Policy:

All Sales are Final. We do not stock or pre-pour any of our product line. Your order is made custom for you when you order it.
You may cancel your order within the first 3 days of placing it with us.

You may refuse shipment on your order. There will be a 25% re-stocking fee and the cost of the refused return shipment assessed to the refund. Refunds are processed in the manner they were received.

If the return is the result of an error made by us (wrong scent or style/size), we will send you replacements for these items. We will have you return wrongly sent products back to us. If the color that you ordered is no longer available a refundminus shipping will be returned to you after the return has been processed.

Please, e-mail us first at info@briteagain.com before you ship the item(s) back, and inform us which product(s) you are returning. We will give you a control # and let you know how and where to return the product.

Refunds are issued in the form according to payment method you used at the time of purchase. For payment made through PayPal, the refund will be credited to your PayPal account. If you used a credit card, refund will be credited to your credit card account. Payment made with money order will receive the refund in form of check which we will mail to you after we receive the returned product.

PLEASE NOTE:
Because you are purchasing a pure all natural candle we want to let you know in advance that if it becomes exposed to higher or lower temperatures it may arrive with the wax looking "cracked" and/or "sweating" on the top of the candle. The candle may also be discolored because of heat. This is NORMAL with Natural Soy Wax Candles and does not effect the quality of the candle. These natural defects will go away once you light the candle. We will not do a return for these defects unless they are severe.

Damaged Items Policy:

We take many precautions to assure your order will arrive promptly and safely. But, if the merchandise you received has been damaged, or broken during shipment please call 763-780-5826 or e-mail us at info@briteagain.com and inform us within 5 days of receipt of your order. We will promptly send a replacement for the damaged merchandise. All claims must be filed within 5 days.

Sales Tax:

Unfortunately, Minnesota residents must add 6.5% sales tax.