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Welcome to BriteAgain
We're here to answer any questions you have about our products, our Web site
or an order you may have already placed. We are here to help you whichever
way you prefer:
How do I place an order?
Ordering a product from BriteAgain
web site is quick and easy. After you select an item, you'll be guided
through checkout. If you prefer not to order online, You may place an order via
fax.
- Fax Orders: Please print the Fax Order
Form, fill it out and fax it to 763-780-5826
Can I change my order at any time?
Orders are processed typically in
24-48 hours after they are placed. We can change an order only if it has not
been shipped out yet.
How do I cancel an order?
Please have your order number
handy, email or call our Customer Service department. If your order has not
been shipped, we can cancel your order. Email is the fastest way to reach us.
Can I add or remove items to an
order I've already placed?
Please have your order number
handy, email or call our Customer Service department. If your order has not
been shipped, we can cancel your order. Email is the fastest way to reach us.
What should I do if I receive a
wrong order?
It is very unlikely this would
happen as we physically inspect each order before it is shipped, but if it
does please contact a customer service representative so we may correct this
immediately. You will not be responsible for the charge of the second
shipment.
How do I know if the items I want
are available?
We check our stock every few days to insure the item is in stock. However if
any items become unavailable or back ordered, you will be contacted
immediately by phone or by email.
When will my order ship?
Please allow us 24 to 48 hours to
ship your order. We ship orders Monday - Friday. If you place an order on a
weekend day or national holiday it will be processed the next business day.
How long will it take for my order
to arrive?
It usually takes 2-7 business days
to receive the order.
Can I expedite my order?
Yes, you can expedite your order.
To expedite your order please email our customer service rep and ask for the
shipping rate. This service is available according to product availability.You may also fax in your order and let us know when you need the product by and we will work as hard as we can to get it to you.
Do you deliver to P.O. Boxes?
Yes, we do ship to P.O. Boxes.
Please note that USPS rates are expensive than UPS.
Which Carriers do you use?
We use UPS as our main carrier.
Other carriers such as DHL, Fedex or USPS may be used if necessary.
Shipments to Hawaii, Puerto Rico,
Alaska, Virgin Islands and Guam
Due to the different shipping
rates for these states, we may contact you to let you know the exact shipping
fees.
Can you send me a catalog through
the mail?
Due to our constantly expanding
product line and price changes, a printed catalog is not available. We always
keep the website current so you may simply print out information from each
page on our site.
Do you ship to Canada?
Yes, we do ship to Canada. We will
let you know about the shipping charge after you place the order.
What is your guarantee of
satisfaction?
We are proud to stand 100% behind
our products. If for any reason you are not completely satisfied with your
purchase, simply obtain a return authorization number from our customer
service & return your candle or candle holder for a refund.
How do I return an order?
All returns require obtaining a
Return Merchandise Authorization (RMA) number. Please contact Customer
Service at briteagain@comcast.net. We will issue you a RMA number and you can
send the products back to us.
When can I expect my refund?
We will process your refund as
soon as we receive your returned package. Generally, you may expect your
refund within 7-10 days.
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